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What methods of shipping
do you use?
We ship using FedEx for
Ground, Next Day, 2nd Day and 3-Day shipments. We ship
USPS Express Mail for all overnight shipments,
International, Alaska & Hawaii, unless otherwise
requested. We do not require signatures for our
deliveries and shipped packages (except overnight).
Please advise us if you wish to use this service for
your gift order, and we will be happy to accommodate
you.
When will my order be
shipped?
All orders placed before
2:00 pm EST will be shipped the same day unless
otherwise requested. All orders placed after 2:00 pm
EST will be shipped out the next day. Orders placed
after 2:00 pm on Friday will be shipped out the
following Monday. If you have an urgent request, please
contact us,
we will try to accommodate your needs.
How long will it take for
my gift basket to arrive?
Depending on destination,
urgency and method of shipment, your gift basket will
arrive anywhere between 1-7 days. See our
shipping map
for more exact information.
No refunds
will be issued for late deliveries. Specific delivery
dates can not be guaranteed due to weather
conditions, holidays, location of recipient, or other
unforeseeable factors. We will make every effort to get
your gift to your recipient time.
How much does shipping
cost?
Shipping costs depend
upon urgency and zip code. Please see shipping page for
more detailed information. Shipping is added to your
order by placing your chosen method into your shopping
cart. If you do not choose a shipping/delivery method,
the most economical will be chosen for you, and will be
added to your total.
Do you ship
Internationally?
Yes, we ship to Canada
and Europe, and can accommodate almost any destination.
Any brokerage fee's will be responsibility of the
recipient, unless otherwise stated. We are not
responsible for any brokerage fees. We use USPS Global
Express for all shipments unless otherwise requested.
For shipment calculations, please call us at
1-877-828-6088.
What about shipments to
and Hawaii & Alaska?
We currently ship via
USPS Global Express which generally takes 2-3 days.
Please call for shipping rates for these destinations.
Can I bill my shipping
charges to my own FedEx account?
Yes, we would be happy to
bill your account. We will include a $4.50 handling
charge for this service.
Do you offer local hand
delivery?
Yes, we offer hand
delivery anywhere in Georgia .
What areas do you deliver
by hand?
Our wide range of hand
delivery areas include:
Abbeville, Adel, Alamo,
Albany, Allentown, Alma, Alpharetta, Ameriacus, Appling,
Ashburn, Athens, Atlanta, Augusta, Austell, Bainbridge,
Barnesville, Baxley, Bellville, Berkley Lake,
Blackshear, Blairsville, Blakely, Blue Ridge, Bogart,
Boston, Bowman, Braselton, Brunswick, Buchanan, Buena
Vista, Buford, Byronville, Cairo, Calhoun, Camilla,
Canton, Carnesville, Carrollton, Cartersville, Cave
Spring, Cedartown, Chamblee, Chatsworth, Chickamauga,
Clarkesville, Clayton, Cleveland, Cochran, College Park,
Colquitt, Columbus, Conyers, Cordele, Covington,
Crawfordville, Culloden, Cumming, Cusseta, Cuthbert,
Dahlonega, Daisy, Dallas, Dalton, Danielsville, Darien,
Dawson, Dawsonville, Decatur, Dillard, Donalsonville,
Douglas, Douglasville, Dublin, Duluth, East Point,
Eastman, Eatonton, Elberton, Ellaville, Ellijay,
Euharlee, Fairburn, Fayetteville, Fitzgerald, Flowery
Branch, Folkston, Forsyth, Fort Gaines, Fort Valley,
Franklin, Gainesville, Garden City, Georgetown, Gibson,
Gray, Grayson, Greensboro, Greenville, Griffin,
Grovetown, Hagan, Hahira, Hamilton, Hapeville, Hartwell,
Hawkinsville, Hazlehurst, Helen, Hiawassee, Hinesville,
Holly Springs, Homer, Irwinton, Ivey, Jackson, Jasper,
Jefferson, Jeffersonville, Jesup, Jonesboro, Kennesaw,
Kingsland, LaGrange, Lakeland, Lavonia, Lawrenceville,
Leesburg, Lexington, Lilburn, Lincolnton, Locust Grove,
Loganville, Louisville, Ludowici, Lumpkin, Lyons, Macon,
Madison, Manchester, Marietta, McDonough, McRae, Metter,
Milledgeville, Millen, Monroe, Montezuma, Monticello,
Morgan, Moultrie, Mount Vernon, Nahunta, Nashville,
Newnan, Newton, Norcross, Ocilla, Odum, Oglethorpe,
Parrott, Peachtree City, Pearson, Pembroke, Perry,
Perry, Pine Lake, Pine Mountain, Plains, Pooler, Port
Wentworth, Powder Springs, Preston, Quitman, Reidsville,
Resaca Hill, Richmond Hill, Ringgold, Riverdale, Rome,
Roswell, Sandersville, Savannah, Senoia, Smyrna,
Snellville, Soperton, Sparta, Springfield, St. Marys,
Statesboro, Stockbridge, Stone Mountain, Sugar Hill,
Summerville, Suwanee, Swainsboro, Sylvania, Sylvester,
Talbotton, Thomaston, Thomaston, Thomasville, Thomson,
Tifton, Tocca, Trenton, Tybee Island, Tyrone, Union
City, Valdosta, Vidalia, Vienna, Villa Rica, Warm
Springs, Warner Robbins, Warrenton, Washington,
Watkinsville, Waycross, Waycross,
Waynesboro, Willacoochee, Winder, Woodbine, Woodstock,
Wrightsville, Zebulon.
.If you don’t
see your area listed here, please
contact us
for more information on our deliveries in Georgia.
Do you offer hand delivery to hospitals, hotels and
schools?
Yes, we offer local as
well as shipping to hospitals, hotels and schools.
However, it is the responsibility of the person sending
the gift to make certain guest/patient/student will be
at the location to accept the gift upon arrival. We do
not accept responsibility if recipient is no longer at
place of address. We will make every effort to re-route
to another address that is provided to us for an
additional re-delivery charge. We do not offer refunds
due to unavailability of recipients
When will my hand
delivered gift arrive?
All hand delivery orders
placed by 11:00 am EST will be delivered the next
business day. Orders received after 11:00 am EST will be
delivered the following business day. We can not
guarantee delivery time.
Do you offer
same day delivery?
Yes, same day
delivery is available in local surrounding areas. Please
see our
shipping page for
complete information.
Do you offer
Saturday delivery?
No, we
currently do not offer Saturday hand delivery. However,
many of the shipping methods that we offer, deliver on
weekends. Please see our
shipping page for a
complete description of each service offered.
How much is local
delivery?
Local delivery anywhere
in Georgia is only $8!
How will I know if my
order has been shipped or delivered?
You will be notified via
e-mail confirming your order has shipped if you placed
an online order.
How will I know when my
gift basket has arrived?
You can log on to your
account online by using your secure username/password,
and accessing the current status of your order.
What
if my gift does not arrive on time, or does not arrive?
Once your gift has been
sent out for delivery/shipping, every effort will be
made to track your package to it's destination. We are
not able to control packages once they leave our store,
and are not responsible for packages that are delayed,
lost or stolen due to unforeseeable instances such as weather,
vehicle breakdowns, unable to locate addresses,
customer mistakes such as incorrect addresses,
unavailability of recipients, etc. We do not offer
refunds or exchanges. If your package requires
re-routing, there will be additional fee's. We will be
happy to file a claim for you in the event your package
is lost or stolen with the shipping/courier company that handled
your package, if shipping method chosen is a guaranteed
service. If the shipping/courier company deems the
loss of the package
as their fault, we will be happy to issue a replacement for
you.
How do I order several of
the same gift basket to be sent to different addresses?
You can either call us at
1-877-828-6088 to place your order, or
e-mail
your order to avoid any mistakes that could occur with
large or confusing orders.
What happens if I need to
change or cancel my order after my gift has been
shipped/delivered?
A 24 hour notice
is required to cancel or change an order. We can not
offer refunds for items that are cancelled or
changed (this includes incorrect addresses)
after order has been shipped or has gone out for
delivery. Please check all address submissions
carefully to avoid additional shipping charges. It
is your responsibility to make sure your recipient will
be available to accept their gift on the date/time of
scheduled arrival. Every effort will be made to
reschedule your package for delivery at a later date
(for an additional charge) if you so choose. Again, we
do not offer refunds for packages that do
not arrive due to unavailability of recipients
Will my gift basket
arrive in good condition?
We take every measure to
insure your gift basket arrives in perfect condition.
All of our baskets to be shipped are securely wrapped in
bubble wrap and cushioned to protect your gift in route
to its destination. Our goal is to make sure every
shipped basket looks as good as one of our hand
delivered baskets. All of our hand delivered baskets are
also secured during delivery and are handled by
professionals to insure a perfect gift every time. Each
package we ship is insured. In the event that a package
is received damaged, you must contact us within 48
hours. A damage claim
will then be filed with the company the package was
shipped. If the shipping company deems the package to be
damaged, and the claim to be settled, the customer
will be compensated for any inconvenience. We do not guarantee
arrival time on shipped items.
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